Understanding consumer preferences is important for new product management, but is famously challenging in the absence of actual sales data. Stated-preferences data are relatively cheap but unreliable, whereas revealed-preferences data through actual choices are reliable but expensive to obtain...

There is substantial academic interest in modeling consumer experiential learning. However, (approximately) optimal solutions to forward-looking experiential learning problems are complex, limiting their behavioral plausibility and empirical feasibility. We propose that consumers use cognitively...

Mere observation of others' choices can be informative about product quality. This paper develops an individual-level dynamic model of observational learning, and applies it to a novel data set from the U.S. kidney market where transplant candidates on a waiting list sequentially decide whether...