Similar Search Results

Reducing customer dissatisfaction : how important is learning to reduce service failure?

Lapré, Michael A. - In: Production and operations management : an international … 20 (2011) 4, pp. 491-507

Persistent link: https://www.econbiz.de/10009272535

An Empirical Study of Customer Spillover Learning About Service Quality

Musalem, Andres - 2017

"Spillover" learning is defined as customers' learning about the quality of a service (or product) from their previous … hierarchical learning framework for estimating customers' spillover learning. We apply our model to a one-year shipping … customer learning when a firm considers service quality improvement decisions …

Persistent link: https://www.econbiz.de/10012968698

Why do customers want to learn? : antecedents and outcomes of customer learning

Sun, Xiaochi; Eisingerich, Andreas Benedikt; Foscht, Thomas - In: European journal of marketing 56 (2022) 3, pp. 677-703

Persistent link: https://www.econbiz.de/10013173444

How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing

DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708

Persistent link: https://www.econbiz.de/10012546844

The nature of learning about customers in a customer service setting : a study of frontline contact persons

Wägar, Karolina - 2007

Persistent link: https://www.econbiz.de/10003598810

Social learning effects of complaint handling on social media : self-construal as a moderator

Ku, Hsuan-Hsuan; Shang, Rong-An; Fu, Yi-Fan - In: Journal of retailing and consumer services 59 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012433330

Predicting E-commerce customer satisfaction : traditional machine learning vs. deep learning approaches

Zaghloul, Maha; Barakat, Sherif; Rezk, Amira - In: Journal of retailing and consumer services 79 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015101049

How customer "learn" to work for retailers

Cassidy, Kim; Baron, Steve; Lu, Xiaoming - In: Journal of marketing management : MM 31 (2015) 17/18, pp. 1747-1772

Persistent link: https://www.econbiz.de/10011406190

Customer learning and loyalty when quality is uncertain

Gans, Noah - 1999

Persistent link: https://www.econbiz.de/10001427613

Increasing the intensity of customer involvement in a service process

Davidov, Pini; Globerson, Shlomo; Ainbinder, Inessa - In: International journal of services and operations … 49 (2024) 1, pp. 91-110

Persistent link: https://www.econbiz.de/10015072989