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Does ambidextrous leadership motivate work crafting?
Ma, Jianfeng; Zhou, Xing; Chen, Rui; Dong, Xia - In: International journal of hospitality management 77 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10011988492
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Empowering supervision and service sabotage : a moderated mediation model based on conservation of resources theory
Zhou, Xing; Ma, Jianfeng; Dong, Xia - In: Tourism management : research, policies, practice 64 (2018), pp. 170-187
Persistent link: https://www.econbiz.de/10011774926
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The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan; Lyu, Yijing; Li, Yan; Zhou, Xing; Li, Weiwen - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717
Persistent link: https://www.econbiz.de/10012586859