Purpose – The purpose of this study is to develop a multiple regression model that can be used to predict the number of patrons that seek assistance at the reference desk of the library. This will facilitate the scheduling of the reference desk librarians. Design/methodology/approach – A...

Purpose – In a 31‐month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were “out of scope”. This paper aims to analyze the questions as artifacts of users' expectations to better chart the...

Purpose – This paper seeks to examine the impact of greater access to electronic information, both free and fee‐based, on reference enquiries. Design/methodology/approach – The research methodology included an extensive literature review and interviews with reference services librarians...

This article examines why Korean academic libraries embarked on restructuring their organization and identifies possible solutions to some problems that these libraries face. The conclusion is drawn from the results of a case study on Sejong University Library that Korean academic librarians...

The migration to electronic information strains tight budgets for public and academic libraries. The unfunded mandate by the United States federal government to provide free access to electronic information requires patience, creativity and a new way of thinking about information delivery in the...