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Customer needing : a challenge for the seller offering

Strandvik, Tore; Holmlund, Maria; Edvardsson, Bo - In: The journal of business & industrial marketing 27 (2012) 2, pp. 132-141

Persistent link: https://www.econbiz.de/10009511737

A capability perspective on service business development in small and medium-sized suppliers

Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Scandinavian journal of management 28 (2012) 4, pp. 321-339

Persistent link: https://www.econbiz.de/10009655522

Negative critical waves in business relationships : an extension of the critical incident perspective

Edvardsson, Bo; Kowalkowski, Christian; Strandvik, Tore; … - In: The journal of business & industrial marketing 29 (2014) 4, pp. 284-294

Persistent link: https://www.econbiz.de/10010382830

The role of competence in initiating the transition from products to service

Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510

Persistent link: https://www.econbiz.de/10009525072

Involving customers in new service development

Edvardsson, Bo (ed.) - 2006

Persistent link: https://www.econbiz.de/10003333084

Initiation of business relationships in service-dominant settings

Edvardsson, Bo; Holmlund, Maria; Strandvik, Tore - In: Industrial marketing management : the international … 37 (2008) 3, pp. 339-350

Persistent link: https://www.econbiz.de/10003713319

Determinants of services co-creation with business customers

Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103

Persistent link: https://www.econbiz.de/10011654583

Customer and supplier involvement in new service development

Hull, Frank M.; Edvardsson, Bo; Storey, Chris - In: Involving customers in new service development, (pp. 281-312). 2006

Persistent link: https://www.econbiz.de/10003593827

Involving customers in new service development

Edvardsson, Bo (ed.) - 2006

This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both...

Persistent link: https://www.econbiz.de/10014292543