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Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest - In: Management research review 39 (2016) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
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Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest; Reza, Abdi; Ogba, Ike-Elechi; Praedu, … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
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Correlates of the determinants of relationship marketing in the retail sector : the Nigerian case
Izogo, Ernest; Ogba, Ike-Elechi; Nwekpa, Kenneth Chukwuma - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 30-53
Persistent link: https://www.econbiz.de/10011560480
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The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka - In: The journal of business & industrial marketing 25 (2010) 5, pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
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Customer environmental values and their contribution to loyalty in industrial markets
Mustonen, Nora; Karjaluoto, Heikki; Jayawardhena, Chanaka - In: Business strategy and the environment 25 (2016) 7, pp. 512-528
Persistent link: https://www.econbiz.de/10011643593
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Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. - In: Industrial marketing management : the international … 36 (2007) 5, pp. 575-588
Persistent link: https://www.econbiz.de/10003483551