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How does employee infusion use of CRM systems drive customer satisfaction? : mechanism differences between face-to-face and virtual channels
Chen, Li-Wei; Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: MIS quarterly 45 (2021) 2, pp. 719-754
Persistent link: https://www.econbiz.de/10012631380
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Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
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Interfirm IT capability profiles and communications for cocreating relational value : evidence from the logistics industry
Rai, Arun; Pavlou, Paul A.; Im, Ghiyoung; Du, Steve - In: Management information systems : mis quarterly 36 (2012) 1, pp. 233-262
Persistent link: https://www.econbiz.de/10009509629
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Hybrid relational-contractural governance for business process outsourcing
Rai, Arun; Keil, Mark; Hornyak, Rob; Wüllenweber, Kim - In: Journal of management information systems : JMIS 29 (2012/13) 2, pp. 213-256
Persistent link: https://www.econbiz.de/10009710942
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IT-enabled coordination for ambidextrous interorganizational relationships
Im, Ghiyoung; Rai, Arun - In: Information systems research : ISR 25 (2014) 1, pp. 72-92
Persistent link: https://www.econbiz.de/10010355239
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Information technology-enabled business models : a conceptual framework and a coevolution perspective for future research
Rai, Arun; Tang, Xinlin - In: Information systems research : ISR 25 (2014) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10010355248
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How should process capabilities be combined to leverage supplier relationships competitively?
Tang, Xinlin; Rai, Arun - In: European journal of operational research : EJOR 239 (2014) 1, pp. 119-129
Persistent link: https://www.econbiz.de/10010403679
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Bridging and bonding in exchange networks : a structural embeddedness perspective of B2B digital intermediation
Tang, Xinlin; Rai, Arun; Wareham, Jonathan - In: IEEE transactions on engineering management : EM 58 (2011) 1, pp. 4-20
Persistent link: https://www.econbiz.de/10008933389
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How CIOs can align IT capabilities for supply chain relationships
Rai, Arun; Im, Ghiyoung; Hornyak, Rob - In: MIS quarterly executive : a research journal devoted to … 8 (2009) 1, pp. 9-18
Persistent link: https://www.econbiz.de/10003839965
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Interfirm strategic information flows in logistics supply chain relationships
Klein, Richard; Rai, Arun - In: Management information systems : mis quarterly 33 (2009) 4, pp. 735-762
Persistent link: https://www.econbiz.de/10003910422