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Role of customer-need-complexity on customer satisfaction in service supply chains

Tiwari, Vikram; Ding, Xin David - In: 3rd International Conference on Global Interdependence …, (pp. 7-16). 2009

Persistent link: https://www.econbiz.de/10009236667

Operations & supply chain management : world class theory and practice

Verma, Rohit; Boyer, Kenneth K. - 2010 - 1. ed., internat. student ed.

Persistent link: https://www.econbiz.de/10003798430

Understanding trade-offs in the supplier selection process : the role of flexibility, delivery, and value-added services/support Bo van der Rhee; Rohit Verma; Gerhard Plaschka

Rhee, Bo van der; Verma, Rohit; Plaschka, Gerhard - In: International journal of production economics 120 (2009) 1, pp. 30-41

Persistent link: https://www.econbiz.de/10003871998

Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry

Kong, Lu; Hu, Kejia; Verma, Rohit - In: Manufacturing & service operations management : M & SOM 24 (2022) 6, pp. 3099-3116

Persistent link: https://www.econbiz.de/10014299352

Service Chains' Operational Strategies : Standardization or Customization? Evidence from the Nursing Home Industry

Kong, Lu; Hu, Kejia; Verma, Rohit - 2022

Problem definition: We investigate how the Degree of Standardization (DoS) across service chain-belonging units impacts units' performance outcomes. We study this question in the nursing home industry. More specifically, we study the DoS in three operational dimensions: customer mix, service...

Persistent link: https://www.econbiz.de/10014097351