We study the problem of optimally controlling a multiserver queueing system. Customers arrive in a Poisson fashion and join a single queue, served by N servers, S 1 ,S 2 ,… , S N . The servers have different rates. The service times at each server are independent and exponentially distributed....

Part 1: Lessons -- Chapter 1: Introduction -- Chapter 2: IBM ILOG CPLEX Optimization Studio—A primer -- Chapter 3: Setting up a model -- Chapter 4: Data structures and related OPL language elements -- Chapter 5: Introduction to IBM ILOG Script -- Chapter 6: Modeling with tuples -- Chapter 7:...

Linear programming is a tool that has been successfully applied to various problems across many different industries and businesses. However, it appears that casino operators may have overlooked this useful and proven method. At most casino properties the bulk of gaming revenues are derived from...