Xin, Zhuo; Lin, Danping; Huang, Youfang; Cheng, Wenwen; … - In: International Journal of Quality and Service Sciences 6 (2014) 1, pp. 43-59
Purpose – The purpose of this paper is to present an integrative approach for the problem of service capacity design for the ground crew at the airport check-in counters. Design/methodology/approach – Using data collected from the airport check-in counters, several characteristics of the...
