Corporate capacity is arguably a key determinant of the success or failure of public sector organizations. However, while there is growing evidence on the extent of corporate capacity, few researchers have systematically examined whether it is linked to public service performance. Does a larger...

We examine the relationship between a range of New Public Management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens'...

Section 1 proposes a description of the institutional situation in Albania. It explains the territorial decoupage of the "local" government tiers in relation to their political organs, where politics is still characterised by heavy tension and patronage. Section 2 concerns the legislation...