Publisher's acknowledgements -- About the author -- Preface -- Logistics, the supply chain and competitive strategy -- Delivering customer value -- Measuring logistics costs and performance -- Matching supply and demand -- Creating the responsive supply chain -- Strategic lead-time management --...

"The intention behind this book, since its first edition, has always been to explore the ways in which organisations can better serve their customers and in so doing, improve the value they create. As markets become more competitive and the level of uncertainty increases, the challenge is how to...

The use of industrial dynamics modelling of real‐life supply chains has only recently re‐emerged from the shadows after a lengthy gestation period. Shows that it is a powerful methodology for predicting and prioritizing methods of re‐engineering the chain in order to achieve enhanced...

WMC Ltd is a medium‐sized company which manufactures and distributes mechanical/ electrical equipment for the construction industry. Constitutes a case study which illustrates the re‐engineering methodology developed for WMC in order to improve its material and logistics control strategies....

Spotlights the total approach to logistics in companies and indicates how it can provide a valid basis for marketing improvement. Identifies what a total logistics approach can mean for corporate development. Chronicles that management theorists have tended to concentrate on one or other of...