The growing importance of online sales means that traditional bricks-and-mortar retailers need to create new distribution systems to serve customers through multiple channels. Building an effective and efficient omni-channel (OC) distribution system, however, leads to multiple challenges. The...

The Covid-19 pandemic has caused huge uncertainties in retail supply chains and put significant pressure on grocery retailers. This paper addresses the impact and consequences of the pandemic on grocery retail logistics. We applied an embedded multiple case study to analyze the impact and...