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Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten; Grisaffe, Douglas - In: Journal of service research : JSR 13 (2010) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
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External organizational commitment among organizational implants : the case of logistics service providers
Grawe, Scott J.; Daugherty, Patricia J.; McElroy, James C. - In: Transportation research / E : an international journal 48 (2012) 1, pp. 165-177
Persistent link: https://www.econbiz.de/10009387205
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Logistics salience impact on logistics capabilities and performance
Ralston, Peter M.; Grawe, Scott J.; Daugherty, Patricia J. - In: The international journal of logistics management 24 (2013) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10010125754
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Managing logistics outsourcing relationships : an empirical investigation in China
Chen, Haozhe; Tian, Yu; Ellinger, Alexander E.; … - In: Journal of business logistics : JBL 31 (2010) 2, pp. 279-299
Persistent link: https://www.econbiz.de/10008779116
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Logistics service providers and their customers : gaining commitment through organizational implants
Grawe, Scott J.; Daugherty, Patricia J.; Dant, Rajiv P. - In: Journal of business logistics : JBL 33 (2012) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10009533344