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Interfirm IT capability profiles and communications for cocreating relational value : evidence from the logistics industry

Rai, Arun; Pavlou, Paul A.; Im, Ghiyoung; Du, Steve - In: Management information systems : mis quarterly 36 (2012) 1, pp. 233-262

Persistent link: https://www.econbiz.de/10009509629

Interfirm IT Capability Profiles and Communications for Cocreating Relational Value : Evidence from the Logistics Industry

Rai, Arun; Pavlou, Paul A.; Im, Ghiyoung; Du, Steve - 2017

This study seeks to identify the means by which information technology helps cocreate relational value in the context of interfirm relationships in the logistics industry — a large and information-intensive industry. We identify a set of IT functionalities — single-location shipping,...

Persistent link: https://www.econbiz.de/10014150639

Gaining customer loyalty with tracking information quality in B2B logistics

Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335

Persistent link: https://www.econbiz.de/10013367713

Inter-Firm it Capability Profiles and Communications for Co-Creating Relational Value : Evidence from the Logistics Industry

Rai, Arun; Pavlou, Paul A.; Im, Ghiyoung; Du, Steve - 2014

This study seeks to identify the means by which information technology helps co-create relational value in the context of inter-firm relationships in the logistics industry — a large and information-intensive industry. We identify a set of IT functionalities — single-location shipping,...

Persistent link: https://www.econbiz.de/10014041431