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The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
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Third-party logistics provider customer orientation and customer firm logistics improvement in China
Tian, Yu; Ellinger, Alexander E.; Chen, Haozhe - In: International journal of physical distribution & … 40 (2010) 5, pp. 356-376
Persistent link: https://www.econbiz.de/10003996878
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Managing logistics outsourcing relationships : an empirical investigation in China
Chen, Haozhe; Tian, Yu; Ellinger, Alexander E.; … - In: Journal of business logistics : JBL 31 (2010) 2, pp. 279-299
Persistent link: https://www.econbiz.de/10008779116
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Market orientation, employee development practices, and performance in logistics service provider firms
Ellinger, Alexander E.; Ketchen, David J.; Hult, G. Tomas M. - In: Industrial marketing management : the international … 37 (2008) 4, pp. 353-366
Persistent link: https://www.econbiz.de/10003733092
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Antecedents and consequences of frontline service employee commitment to service quality
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E.; … - In: Journal of marketing theory and practice 16 (2008) 2, pp. 95-110
Persistent link: https://www.econbiz.de/10003735477