Introduction -- Complaint is "a statement of dissatisfaction formally to an aspect of the experience of the service". Formally, complaint is only one of the four types of complaining behavior. The majority appears in form of voicer, which is the complaint that something is wrong in the...

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This...

Introduction – Postpartum home visits projects in Australia, Nepal, Pakistan, and the United States show that visits to the homes increases the probability of contraceptive use. Maternity hospital is one of the productive health care providers who can provide consultation support on this...