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Exploring customer equity and the role of service experience in the casino service encounter

Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101

Persistent link: https://www.econbiz.de/10009717665

When gambling is healthy: the restorative potential of casinos

Rosenbaum, Mark S.; Wong, Ipkin Anthony - In: Journal of Services Marketing 29 (2015) 6/7, pp. 622-633

Purpose – The purpose of this paper is to explore the positive aspects of casinos, and gambling entertainment in particular, by revealing the health potential of these commercial establishments. In doing so, this work helps explain the affinity of Chinese consumers with gambling....

Persistent link: https://www.econbiz.de/10014905831

Development and validation of the casino service quality scale : CASERV

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: International journal of hospitality management 31 (2012) 1, pp. 209-217

Persistent link: https://www.econbiz.de/10009406137

Beyond hardcore gambling : understanding why mainland Chinese visit casinos in Macau

Wong, IpKin Anthony; Rosenbaum, Mark S. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 1, pp. 32-51

Persistent link: https://www.econbiz.de/10009504065

Examining the impacts of community and organization embeddedness on self-initiated expatriates : the moderating role of expatriate-dominated private sector

Lo, Ka In Helena; Wong, IpKin Anthony; Yam, C. M. Richard; … - In: The international journal of human resource management 23 (2012) 20, pp. 4211-4230

Persistent link: https://www.econbiz.de/10009665090

Corporate and social performance links in the gaming industry

Vong, Fanny; Wong, IpKin Anthony - In: Journal of business research : JBR 66 (2013) 9, pp. 1674-1681

Persistent link: https://www.econbiz.de/10009756997

Examining casino service quality in the Asian Las Vegas : an alternative approach

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 842-865

Persistent link: https://www.econbiz.de/10008748449

When gambling is healthy : the restorative potential of casinos

Rosenbaum, Mark S.; Wong, IpKin Anthony - In: The journal of services marketing 29 (2015) 6/7, pp. 622-633

Persistent link: https://www.econbiz.de/10011418378

If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology

Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Journal of business research : JBR 68 (2015) 9, pp. 1862-1868

Persistent link: https://www.econbiz.de/10011384143

Re-segmenting a gaming destination market : a fresh look at Mainland Chinese tourists in Macau

Li, Jun; Wong, IpKin Anthony; Kim, Woo Gon - In: Journal of vacation marketing : an international journal 23 (2017) 3, pp. 205-216

Persistent link: https://www.econbiz.de/10011772894