Market segmentation theory is based on the notion that although customers are unique they may be grouped into relatively homogeneous categories which respond in a certain manner to the supplier's marketing efforts. Despite the lack of commercial necessity for the Dutch social rented sector in...

By adopting a condition‐dependent approach to maintenance, facility managers can exercise control over the desired maintenance performance levels and costs. The practice of condition assessment by building inspectors yielded variable results due to subjective perceptions of inspectors....

Purpose – Performance‐based maintenance partnerships promise benefits compared to traditional tendering of maintenance projects. The paper aims to give process models and examples of performance requirements and measurement methods for buildings and facilities managers....