Purpose – Flexible system management has brought a concept of flexibility in all spheres including maintenance management. Considerable literature is available on various facets of flexibility management, namely, production, supply chain, day‐to‐day activities, etc.; however, not much...

Purpose – A number of approaches have been suggested in the literature for maintenance performance measurement, including use of the balanced scorecard (BSC). However, its application towards assessing maintenance contribution to business objectives is limited. Currently, a framework...