The banks are motivated to leverage their m-banking activities with the advancement of mobile technologies and the high mobile penetration rate. Despite the availability of the m-banking services, many consumers still posses the attitude of ‘wait-and-see’ which resulted to unsatisfactory...

Purpose: Purchasing tourism related products and services have often been limited to either bricks-and-mortar stores or desktop computers. With the growing popularity of mobile devices (m-devices) and technological innovation in wireless networks, mobile tourism (m-tourism) is expected to emerge...

Organizations nowadays are faced with many competitive obstacles due to the rapid change in technology. Both practitioners and management theorists have called for innovation to take place in production processes and production lines as well as in management practices. Total quality management,...

It is known that “Knowledge Management” is associated with significant benefits which can empower organizations in the whole world especially University libraries to get more competitive in their environment. Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) are two...

Employee theft is one of the major factors of retail shrinkage despite many costly technological and widespread security measures. Employee theft cannot be ignored as it causes significant losses to employers. This study investigates the workplace factors that affect the employee retail theft...

The advancement of broadband technologies has altered how traditional business is being managed. Although the contribution of broadband is multifold and indispensable to business in today's reality, the adoption rate of broadband in Malaysia still remains low. Thus the research aims to...

The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...

The research paper empirically examines the influence of the six total quality management/human resource management (TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main focus. One hundred and five data was collected from the...