Purpose – The purpose of this paper is to assess the service quality perceptions and expectations of international postgraduate students studying in selected Malaysian universities. Design/methodology/approach – A gap analysis based on a modified SERVQUAL instrument was used on 522...

Malaysia is facing hurdles in knowledge economy transformation. To discover the knowledge based transformation solution, a quantitative, descriptive research design was used in which twenty nine economic performance determinant variables were tested for mediation with public/civil society. Two...

This article presents a gap analysis by measuring the perception and expectation of service quality in higher education from the perspectives of Iranian postgraduate students. This article first tries to understand the phenomenon for Iranian students to change their preference from studying in...

The aim of this research is to examine the role of state ownership in corporate governance and firm performance. We employed ordinary least squares and two-stage least squares regressions to analyze the effects of state ownership on firm performance. We go beyond existing research on state...