Purpose – This study attempts to explain the components of competitive priorities of Malaysian service firms and to find out the competitive priorities of different service industries in Malaysia, and how these competitive priorities change across “low performance” and “high...

Purpose – The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises, specifically for the food processing industry in developing countries such as Malaysia. Design/methodology/approach...

Despite their significant importance, competitive priorities in the developing world have hardly been studied. Whatever attention has been devoted to competitive priorities has been given with reference to the manufacturing industry. Malaysian service industry stands no exception to this. Once a...