Purpose – This study seeks to examine the relationship between market orientation, service quality, and their impact towards organizational performance. Design/methodology/approach – A total of 175 sets of structured questionnaires were distributed to managers of 175 service organizations in...

Purpose – The paper aims to investigate the extent of TPM practices in Malaysian manufacturing companies, as TPM practices have been shown to lead to better performance. Design/methodology/approach – A survey was conducted in Malaysian manufacturing companies to examine the extent of TPM...

Purpose – The first purpose of this study is to discuss a brief review of the literature in product innovation, innovation strategies and resources. The second purpose is to present qualitative findings related to product innovation as well as their strategies and resources among ICT...

Purpose – The aim of this study is to identify factors that users find important in their use of the neighborhood park (to evaluate design of the neighborhood park from the view point of users) and to consider the impact of well designed neighborhood parks on business strategy compared to the...

Purpose – The purpose of this paper is to test some antecedents and outcomes of satisfaction in the banking sector in Malaysia. Design/methodology/approach – A research model based on the customer satisfaction index (CSI) was developed and tested using structural equation modeling technique...

The global shift in ecological movement has significant impacts on business operation of manufacturing firms that are located in developing countries. The intense pressure of being environmentally sustainable has caused Green Supply Chain Management (Green SCM) concept to emerge as an important...

Purpose This study aims to examine the relationships for the following: supportive work environment, person–organisation fit and employee retention among academic staff in one of the Malaysian public universities. Design/methodology/approach This study used a conceptual framework to assess the...

The aim of this study is to determine the effects of organizational structure (formalization and centralization) and organizational climate on job stress in a non‐Western context. Data were collected from a sample of 151 salespersons working in the stock broking industry of Malaysia....

Purpose – The purpose of this article is to evaluate the effect of entrepreneurial competencies and the moderating effect of business environment on business success in small and medium sized enterprises (SMEs) in Malaysia. Design/methodology/approach – A sample of 212 Malaysian SME...