Customer Relationship Management (CRM) is not a new topic, but the advent of technologybased CRM solutions has enabled companies to deal better on an individual level andmore efficiently with their large customer base. Seeing the benefits of this competitiveadvantage many companies have...

ENGLISH ABSTRACT: Excessive shrinkage threatens the viability of retailers, especially grocery retailersbecause they operate on low profit margins.One possibility is for retailers to dismiss employees who are perceived to beresponsible for excessive shrinkage, but South African law generally...

ENGLISH ABSTRACT: Globally the mining and minerals market is experiencing a decline. With this decline, focus is turning to Africa as an unexplored mineral wealth. In terms of global exploration expenditure, Africa is said to be experiencing the highest percentage growth of any other regional...

ENGLISH ABSTRACT: The business format, franchising, can be defined as "the granting of a licence for a predetermined financial return by a franchising company (franchisor) to its franchisees. The grant entitles them to make use of a complete business package, including training, support and the...

ENGLISH ABSTRACT: Since packaging materials comprise a substantial percentage, namely 35% of the entire inputcost on a fruit farm, the four largest fruit producers in the Western Cape decided in 1988 toerect their own corrugated cardboard plant at Worcester, namely A P L Cartons.The driving...

ENGLISH ABSTRACT: A Document Management System (DMS) can help businesses speed-up as well asreduce the number of mundane and repetitive tasks relating to documents. These benefits can assist management cut costs, reduce errors, automate frequently performed tasks as well as store information...

In 2008, retail banking in South Africa is a highly competitive industry with extensive customer bases that expect increasingly more from their banking experience. The retail bank with an appropriate strategic differentiator will gain a sustainable competitive advantage in the changing retail...