Explores the role of trade unions in relation to team working. Asks the questions: are unions incompatible with team working and what are the implications for shop stewards of team working? Argues that moves towards team working are likely to be fragile because of political and power‐based...

Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer service through continuous improvement. These demands are currently being pursued against a background of organizational restructuring, redundancy and pressures on staff to increase...