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Managing in the service economy
Heskett, James L. - 1986
Persistent link: https://www.econbiz.de/10004390931
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Managing in the service economy
Heskett, James L. - 1986
Persistent link: https://www.econbiz.de/10013541443
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The service management course : cases and readings
Sasser, W. E.; Hart, Christopher W.; Heskett, James L. - 1991
Persistent link: https://www.econbiz.de/10000831144
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Service breakthroughs : changing the rules of the game
Heskett, James L. - 1990
Persistent link: https://www.econbiz.de/10000808572
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Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.; Sasser, W. E.; Hart, Christopher W. - 1991
Persistent link: https://www.econbiz.de/10000823870
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Production & operations management : a life cycle approach
Chase, Richard B.; Aquilano, Nicholas J. - 1992 - 6. ed.
Persistent link: https://www.econbiz.de/10004134572
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Production and operations management : a life cycle approach
Chase, Richard B.; Aquilano, Nicholas J. - 1989 - 5. ed.
Persistent link: https://www.econbiz.de/10004094979
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David E. (contributor); Chase, Richard B. (contributor) - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10004094980
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl (contributor);  … - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10013548634
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Operations management for competitive advantage
Chase, Richard B.; Jacobs, F. Robert; Aquilano, Nicholas J. - 2005 - 11. ed., internat. ed
Persistent link: https://www.econbiz.de/10002865570