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Business excellence models : limitations, reflections and further, develoment
Dahlgaard, Jens Jörn; Chen, Chi-kuang; Jang, Jiun-yi; … - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 519-538
Persistent link: https://www.econbiz.de/10009762684
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The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi; Reyes, Lidia; Chen, Chi-Kuang - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
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A quality management approach to guide the executive management team through the product/service innovation process
Chen, Chi-Kuang; Reyes, Lidia - In: Total quality management & business excellence : an … 28 (2017) 9, pp. 1003-1022
Persistent link: https://www.econbiz.de/10011778042