Suggests that the progress made towards the acquisition of quality through TQM, ISO 9000, BPR, BSCs (balanced score cards) and all the other related TLAs (three letter acronyms) and techniques is in danger of consuming itself through a process in which the goal is displaced by the means: quality...

Leadership pervades every aspect of organizational and social life, and its study has never been more diverse, nor more fertile. With contributions from those who have defined that territory, this volume is not only a key point of reference for researchers, students and practitioners, but also...