Schumacher's hierarchy / Sid Lowe -- Capra's kite / Sid Lowe -- Perplexity, process and practice / Kathryn Pavlovich and Robert Chia -- Perplexity : preparing for the happenings of change / John Shotter -- Perplexity, ecology and technology / John Richard Ennals -- Perplexity and ethics / Ian...

This topical book challenges the hegemony of neoclassical scientific management approach, exploring new potentials for the development of the understanding of management and organization in the post-scientific era of globalization

Recognising the potential contribution of recent technological advances, the relationship marketing (RM) literature places an emphasis on two‐way communication as a key ingredient to enhancing relationships. The paper explores these factors in the context of the UK financial services sector,...