How can management not matter? -- Ending welfare as we knew it -- The important role of public management in welfare reform -- Public management and street-level bureaucrats -- The art and science of managing street-level bureaucrats -- What are welfare workers doing at the front lines? -- How...

The public sector continues to play a strategic role across the world and in the last thirty years there have been major shifts in approaches to its management. This text identifies the trends in public management and the effects these have had, as well as providing a broad overview to each topic.