This paper reviews the literature on knowledge management in the context of a major organisational change. The organisations studied provide statutory public services and are responsible for providing advice and guidance to young people. A postal survey of 123 managers in careers service...

This paper opens by reviewing the market for NVQs in management, their status in higher education and evidence for their effectiveness as vehicles for management development. The delivery and assessment of Management NVQs are then considered against a value‐adding paradigm and it is proposed...