1 Introduction: Corporate Ownership -- Part I Hardware: A Value Creation Framework -- 2 The Primacy of an Owner’s Mission -- 3 The Board of Directors: Governing the Mission -- 4 The CEO and the Executive Team: Responsible for Executing the Mission -- 5 Goals, Strategies, and Fundamentals -- 6...

This paper explores how general management matters and presents the foundation of a theory of general management as a theory of collective performance in the presence of the general manager. It proposes that general management is the disciplined art of creating a collective performance superior...

The failure rate of TQM interventions exceeds 75 per cent. Contends that it is missteps in the implementation of TQM – and other associated change efforts such as process re‐engineering – that undermine the likelihood that the intervention will contribute in a significant and lasting way...

"The book's main purpose is to provide knowledge and skills to allow readers to understand and apply the different concepts, techniques, and tools to manage a retail point of sale in the various aspects of a business"--