Comment choisir et instaurer une relation ? Comment adapter l'organisation pour mettre en oeuvre la stratégie retenue ? Comment analyser les nombreuses données client collectées pour prendre les meilleures décisions ? Quels outils utiliser pour soutenir la stratégie relationnelle ? Gestion...

For well over a decade many observers had warned that the European Union was ill-prepared in case of a financial storm because its market integration far outpaced its policy integration. This situation was well known to policy-makers but it was hoped that financial crises would wait until policy...

Are management tools instrumental of socialisation and of behavioural control or can they be vectors of change? Based on four examples of the change process in companies, the author reflects on the nature and the role of management tools, considered as sources, supports or even consequences of...

The rise of mobile technologies such as mobile phone, laptop, personal digital assistant, enables workers to work from everywhere at any time. The main issue of this paper is to assess the effectiveness of the nomadism in french companies. A survey was conducted during three years on 8 754...

In most companies managers have to cope with an ever increasing mass of information to deal with, along with coordination problems that are also more and more complex due to the multiplicity of time units and places. Among the tools managers have to hand is e-mailing, which is the most commonly...