Research methods in innovation management (IM) is not a topic that has attracted much scholarly attention – at least not in published articles in top-ranked innovation and technology management journals. Indeed, very few articles to date have addressed methods-related issues in IM, either to...

Purpose – Many companies still use paper documents within their service processes, which is supposed to be inefficient, and a digitalisation of documents is a promising alternative. However, such a change is expensive and the process typically has to be adapted. Thus, the purpose of this paper...