Supply chain management is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. Two important factors in building successful supplier relations are (1) defining criteria to select and evaluate suppliers and (2)...

Supply chain management is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. Two important factors in building successful supplier relations are (1) defining criteria to select and evaluate suppliers and (2)...

Reviews quality dimensions, perspectives and practices. An integrated framework is developed to analyze the relationships among quality dimensions, perspectives and practices. This framework incorporates two dimensions of the internal‐external focus and objective‐subjective measurement. It...

In response to an increasingly global and competitive environment, the flexibility to adapt to changing market needs and develop innovative cross‐functional processes is quintessential to success. Emphasizes that, in order to succeed in BPR, the firm must make the organizational structure...