One of the key dilemmas facing senior managers is IT investment. Much rides on it, yet it often fails to deliver. The usual cause of failure is cited as “human error”. Yet senior managers are perhaps expecting too much of IT managers, who are often technologists forced into management (in...

The paper considers the need for an evolution in managerial skills in the twenty‐first century, and considers the required change in the nature of business schools and management development. Considering the history of management development in the UK and overseas, the paper uses the case...