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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof; Van den Poel, Dirk - In: Information & management : the internat. journal of … 45 (2008) 3, pp. 164-174
Persistent link: https://www.econbiz.de/10003722273
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003787798
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003649170
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof; Van den Poel, Dirk - In: Decision support systems : DSS ; the international journal 44 (2007/08) 4, pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
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Acceptance of text-mining systems : the signaling role of information quality
Demoulin, Nathalie T. M.; Coussement, Kristof - In: Information & management : the internat. journal of … 57 (2020) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10012159764