Companies which seem to have succeeded in complementing TQ programmes over time appear to be those which have acquired the capability to change direction frequently. Argues that the choice managers make about which direction they take depends on the particular mindset they use. Describes...

Purpose – To apply and develop Stephen Barley's model of career structuration to offer insights into the transition into portfolio working. Design/methodology/approach – A qualitative case study methodology is used. Interviews were conducted with managers who had left the National Health...