Looks at Quality Management (QM) and its extent of success or failure. Presents survey results, by the Institute of Management, which enables a further discussion. The survey, by postal questionnaire, was sent to 4,000 British Institute of Management members, and 880 usable responses (22 per...

Quality management has been in vogue within manufacturing for over a decade. Service industries have more recently been making heavy investments in this area. Also there are major initiatives from the public sector to improve quality. Investigates the take‐up of quality management techniques...

Hong Kong Management and Labour argues, in a series of previously unpublished, completely up-to-date contributions, that economic and social change has been ongoing in Hong Kong for many years, and political change is perhaps less important for labour and management in the region. This book is...

Reports on the results from a survey of the attitudes of managers employed in the service sector towards upward appraisal. Describes what constitutes upward appraisal. Discusses recent developments in the UK and in particular its application in the service sector. Examines the factor most...

Observes that the use of personal characteristics in job advertisements is discouraged within the prescriptive literature. Examines the extent to which advertisers for personnel specialists apply them in practice, and the range of characteristics put to use. Findings show that 80 per cent of...