Purpose – The purpose of this paper is to explore empirically manager and employee views on employees’ skills utilisation in organisations in Scotland. Design/methodology/approach – Questionnaires to managers and employees, plus three case studies comprising manager interviews and employee...

In the demanding hotel industry, securing organisational commitment among managers can potentially offer dividends in performance. There is, however, limited evidence to suggest that organisations are aware of how they might encourage such commitment. This article aims to develop understanding...