This is the second of two articles about the use of case studies in management training and development. In the first article the authors explained the potential benefits of using this method as well as some of the dangers. They also explained the methodology of running cases effectively. In...

In reviewing their service offering, organisations may decide standardised services need to be more flexible whilst exclusive or customised services need to adopt a more consistent house style. In this paper, the emotional challenge to the service providers is identified as a key issue in...

The first six months or so of a new senior executive′s appointment are crucial to his or her success. Two contrasting case studies are presented, one of an executive who acted too hastily, and one who deferred action for too long. There is no right or wrong way for a new executive to act, it...