Identifies critical factors that must be practised to achieve effective quality management in an organization based on the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality practices was developed. A field study was conducted to...

Proposes the use of a β, or difference‐from‐nominal, control chart for short‐run industrial processes providing certain conditions are met. While some manufacturers have used delta charts in the past, only recently have delta charts been discussed in the literature –and then under a...

Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

Presents an application of the Toyota Production System (TPS) in a manufacturing environment. By means of a case study, discusses the most important elements of TPS, the strategies used by the company for implementing TPS, and the significant benefits that were accrued in manufacturing...

This study was initiated to develop insights into the strategic directions and operational priorities West Michigan manufacturing organizations are setting for themselves. Specifically, this study examines the applicability and actual implementation of operations strategy elements by small and...

The operations strategy literature has identified four primary dimensions on which a firm competes with another. These are: price, quality, flexibility, and delivery dependability. Of these, quality is perhaps the most critical dimension in terms of the impact on the degree of competitiveness...

In this case study, flow manufacturing implementation at Acme International, a toilet bowl and seat manufacturer, is described. Flow manufacturing, is a pull‐driven strategy; its main principle is that daily production rate can be synchronized with demand. Thus, customer service is improved...