The service-oriented economy has prompted traditional product-oriented manufacturing firms to increasingly infuse various services into their businesses. This research provides empirical evidence disclosing the impact of manufacturers' service offerings on two bullwhip issues, namely "felt"...

Manufacturing is fundamental to the real economy. Given the central role of cost management in the manufacturing industry, we study the role of people in firms’ cost management. We find that manufacturing background CEOs significantly decrease cost stickiness. The results can be explained by a...