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Achieving customer satisfaction through integrated products and services : an exploratory study
Raja, Jawwad Z.; Bourne, Dorota; Goffin, Keith; … - In: The journal of product innovation management : an … 30 (2013) 6, pp. 1128-1144
Persistent link: https://www.econbiz.de/10010210874
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Redistributed manufacturing ecosystem for healthcare : an in-depth case study of on-body manufacturing using a microfactory
Hughes, Ellen H.; Parry, Glenn; Davies, Philip; … - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 1690-1701
Persistent link: https://www.econbiz.de/10015405196
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Performance measurement in the value chain: manufacturing v. tourism
Yilmaz, Yildirim; Bititci, Umit - In: International Journal of Productivity and Performance … 55 (2006) 5, pp. 371-389
Purpose – This is a conceptual paper. Its purpose is to compare the performance measurement of manufacturing and tourism industries from a value chain perspective. Design/methodology/approach – The paper achieves its objective by reviewing the relevant literature from both manufacturing and...
Persistent link: https://www.econbiz.de/10014796515
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Change process : a key enabler for building resilient SMEs
Ates, Aylin; Bititci, Umit - In: International journal of production research 49 (2011) 18, pp. 5601-5618
Persistent link: https://www.econbiz.de/10009298500