Purpose – To analyse the role of after‐sales services in manufacturing contexts, and the related after‐sales performance measurement systems. Design/methodology/approach – An exploratory case study research was performed in the automotive, household appliance, IT and consumer electronics...

Purpose – To measure total factor productivity (TFP) growth in industrial manufacturing for 15 major Indian states for the period 1982‐1983 to 2000‐2001. Design/methodology/approach – Uses non‐parametric linear programming methods; TFP growth is decomposed into efficiency and...

Purpose – To describe the conduct and outcomes of a field experiment in a US manufacturing facility using goal setting and feedback as productivity improvement tools. Design/methodology/approach – Initial studies were conducted to determine a baseline of performance. A two‐month field...