Joshi, Sudhanshu; Sharma, Manu; Luthra, Sunil; … - In: The TQM Journal 36 (2024) 6, pp. 1756-1793
Purpose The research aims to develop an assessment framework that evaluates critical success factors (CSFs) for the Quality 4.0 (Q 4.0) transition among Indian firms. Design/methodology/approach The authors use the fuzzy-Delphi method to validate the results of a systematic literature review...