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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
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A uniformization approach for the dynamic control of queueing systems with abandonments
Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209
Persistent link: https://www.econbiz.de/10011818618
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
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How to optimize container withholding decisions for reuse in the hinterland?
Legros, Benjamin; Fransoo, Jan C.; Jouini, Oualid - In: European journal of operational research : EJOR 316 (2024) 3, pp. 930-941
Persistent link: https://www.econbiz.de/10014576833