We revisit a service provider's problem to match supply and demand via an online appointment system such as a doctor in the health care sector. We identify in a survey that an extensive set of available appointments leads to significantly less demand because customers infer a lower quality of...

The Vehicle Routing Problem (VRP) has recently piqued the interest of researchers seeking to improve the efficiency and efficacy of the transportation system in distributing commodities. Many scholars have proposed using a heterogeneous fleet in vehicle routing to minimize distribution costs...