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Ulmer, Marlin Wolf; Goodson, Justin C.; Thomas, Barrett W. - 2023

Because customers must usually arrange their schedules to be present for home services, they desire an accurate estimate of when the service will take place. However, even when firms quote large service time windows, they are often missed, leading to customer dissatisfaction. Wide time windows...

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Ulmer, Marlin Wolf; Goodson, Justin C.; Thomas, Barrett W. - In: Transportation science 58 (2024) 2, pp. 394-411

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